Andrew De Four, is the Founder & President of Customized Homecare, a Montreal-based home care Agency. Andrew founded Customized Homecare in 2013 to respond to families’ desire for their loved ones to age at home safely and with dignity, while receiving the specialized care they may need for chronic or critical illnesses.
Andrew worked in industry for over 15 years at senior levels in finance and in procurement. He worked for many national and global companies such as Telus, Air Canada, Abbott Laboratories, Pfizer and General Electric. Andrew served on the Board of Directors of Seniors Action Quebec. Andrew De Four is a Certified Professional Accountant (CPA) and member of l’Ordre Des Comptables Professionels Agréés du Québec. He holds a bachelor’s degree in accounting from Concordia University.
In Souk’s current position as the Director of Operations at Customized Homecare, she maintains a holistic view, being dedicated to customers, and her team alike, as she leads by leveraging her prior experiences in operations and business development. Souk’s goal of maintaining excellent customer relations combined with her hands-on approach and strong people skills have resulted in the implementation of several time-saving strategies which have improved customer service and efficiency.
Souk joined the team as she was moved by the level of compassionate and individualized care we provide our families. Her natural upbeat and engaging manner makes her a pleasure to work with daily, for colleagues and clients alike.
Grace is known for her outgoing personality and exceptional people skills and she thrives in environments where she can connect with people and create a welcoming atmosphere. With previous experience as a dental secretary and in real estate, she demonstrates a passion for helping others and takes pride in making a positive impact on the lives of the people around her, ensuring they feel cared for and valued.
Outside of her professional life, Grace has a deep love for nature, especially being by the water, where she finds joy and relaxation. Family is incredibly important to her, and she treasures the time spent with loved ones. Whether at work or at home, Grace embodies warmth, compassion, and a commitment to community.
Nicole Freeman graduated as a Registered Nurse in 2005 from John Abbott College and has built a comprehensive career in diverse medical settings. Beginning as a medical-surgical nurse, Nicole honed her skills in patient care and surgical recovery. With emergency care experience, she managed acute conditions, further developing expertise in high-pressure environments. Her in-depth knowledge spans cardiac care, geriatrics, gynecology, and neurology, serving patients with a wide range of needs. As a triage nurse, Nicole efficiently prioritized patient care based on urgency, ensuring optimal treatment outcomes. Currently, as a staff nurse with Customized Homecare, she provides personalized in-home nursing services, conducts patient assessments, administers medications, and educates families on disease management. Nicole's commitment to compassionate, comprehensive care enhances patient well-being and supports wellness and safety at home.
In Quinton’s role as Data Analyst and IT Specialist he is a gatekeeper for our data, ensuring that client and caregiver information is accurately entered into our database. He also trains new caregivers on how to use our app and provides ongoing support to resolve any issues they may encounter. This position engages both his creativity and problem-solving skills, as he works to find solutions that cater to each caregiver’s comfort level with the app.
As a proactive individual, Quinton takes pride in completing tasks ahead of time and to the best of his abilities. Outside of work, he enjoys reading and music production, which allows him to unwind and explore his creative side.